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First, we want to give you a special present from Barbara.

Click HERE to download a copy of Barbara’s Article:

Been featured on ABC, NBC, CBS, CNN

Customized Content

• All of Barbara’s presentations are specially customized to satisfy her customer’s needs for their audience and participants. Barbara can also specialize her presentation for any industry.

Presentations:

MORE about Barbara Glanz

Barbara Glanz, CSP, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives.

She has spoken on five continents and in all 50 states, and her books have been featured in such publications as Entrepreneur magazine, the Chicago Tribune, Executive Female magazine, Human Resource Professional, Industry Week, Quality Digest, Positive Living, Ladies Home Journal, HR Magazine, Woman's World, "The Service Edge," and "Communication Briefings."

For six years she was the manager of training, director of quality in training, and a senior consultant for Kaset International, a firm that has been helping organizations become more customer-focused for more than 25 years.

Her undergraduate degree is in English, and she has a Master's Degree in Adult Continuing Education. In 1998 she received her Certified Speaking Professional designation from the National Speakers Association. Only 399 speakers worldwide hold this prestigious designation.

Barbara is known as the "business speaker who speaks to your heart as well as to your head.,"

Since 1987 Barbara has trained thousands of people in North America and has spoken worldwide to conferences, associations, government organizations, and companies both large and small.

Barbara was chosen as one of 18 speakers to participate in the "Masters on Motivation" live satellite business TV series through Westcott Communications along with some of the stars of the speaking profession - Lou Heckler, Jim Cathcart, Terry Paulson, and Patricia Fripp. Her presentation was on "Regenerating Spirit in your Workplace." A second live satellite broadcast on "Fostering Creative Communication in the Workplace" was presented the following year for Westcott. Barbara also presented a live satellite TV broadcast on "Building Customer Loyalty" to over 700 sites for Waste Management, Inc. Barbara has made more than 17 television appearances, so she is very comfortable with distance learning and presenting in front of a camera.

Barbara is a member of the, Society for Human Resource Management, the American Society for Training and Development, the National Association of Female Executives, the Illinois Woman's Press Association, Kappa Delta Pi, Gamma Phi Beta, and is included in Who's Who of American Women, Who's Who in the Midwest, and Who's Who in Entertainment. She also serves on the Advisory Board of the Loyola University Center for Ethics and the Board of Trustees of Northern Theological Seminary, and National Speakers Association.

Barbara has three additional "claims to fame": her great-grandfather laid the cornerstone where the four states come together (Page, Arizona, is named after him); she played the piano on the TV show "Talent Sprouts"; and she directed David Hasselhof of "Knight Rider" and "Baywatch" fame in his first high school play!

Barbara says, "In whatever I do, I want participants to leave with their thinking whacked, a new sense of mission that they CAN make a difference, and with many creative ideas that they can apply immediately in their jobs and in their personal lives." She lives and breathes her personal motto: "Spreading Contagious Enthusiasm^TM."

Barbara’s Clients include:

• 3M
• AAA
• Abbott Labs
• AIM Nationa Lease
• American Express
• Artex International
• BP
• Bay Alarm
• Bell & Howell
• Boeing North American
• C B Richard Ellis
• Columbia House
• Commonwealth Edison
• Compaq Computer Corporation
• Coopers & Lybrand Customer Mgt Services
• Dearborn Trade Publishing
• DeLoitte & Touche
• Delta AirLines
• Elkay Manufacturing
• Enterprise Systems, Inc.
• Fidelity Warranty Services
• Ford Motor Company
• Forest City Auto Parts
• Global Diamonds
• GMAC
• Haldor-Topsoe
• Hawaiian Electric Company
• Hilton Hotels
• Hoechst Marion Roussel
• IBM
• IBM Executive Center
• INC Magazine
• Inn Suites Hotel
• Kentucky Fried Chicken
• Kirlin's Hallmark
• Law Firm of Greenberg Traurig
• Leo Burnett
• LifeCare Centers of America
• McGladrey & Pullen
• Merry Maids
• Michael Weinig
• Mobil Research and Development Corporation
• NationaLease
• Northern States Power
• Northwest Airlines
• Opthamology Associates
• Owens Corning
• The Pampered Chef
• Parkroyal Hotels
• Petroleos de Venezuela
• Rand-McNally
• Robins & Morton Group
• Rockwell International
• Sea Ray Boats, Inc.
• ServiceMaster
• Solvay Pharmaceuticals
• Southwest Airlines
• Stiles Machinery, Inc.
• Superior Environmental Corporation
• SYSCO
• Temporary Associates
• Toyota North America
• Uline Shipping Supply Specialists
• Viscosity Oil
• Vision Care Associates
• Waste Management

• All State Insurance
• Anthem Blue Cross Blue Shield
• American International Group
• Blue Cross Blue Shield
• Cigna
• CSA Fraternal Life
• McGohan Brabender
• National Fraternal Congress of America
• Nationwide Insurance
• Standard Insurance
• TransNation Title Insurance Company
• Vision Financial Corporation
• U.S. Life Insurance
• USAA Insurance Company

• American Express
• American Express One/ADP
• Bank Administration Institute
• Bank of Montreal
• Barksdale Federal Credit Union
• Chicago Mercantile Exchange
• Comerica Bank
• Community First Credit Union
• First Chicago Corporation
• First Interstate Bank
• First National Bank of Maryland
• First Tennessee Bank
• Gary Wheaton Bank
• Institute of Financial Education
• Manufacturer's Bank
• Mortgage Bankers' Association
• National Bank of Commerce
• National Commerce Bank Services
• NBD Bank
• Security First Credit Union
• St. Paul Federal Bank
• Wachovia Bank

• Amanda the Panda
• American Heart Association
• BABES Child Abuse Prevention Program
• Career Development Institute of Christ Church, Oak Brook, Illinois
• Columbus Metropolitan Library
• Community Family Services
• CRISTA
• Developmental Centers
• Downriver Guidance Center
• Federation of the Blind
• Foreign Mission Board
• Gamma Phi Beta Sorority
• Heart of America United Way
• Illinois Federation of Business & Professional Women's Clubs
• John G. Shedd Aquarium
• Junior League of Oklahoma
• Kid's Wish Network
• Lutheran Social Services
• Mom's Group, Village Church
• Oak Brook Women's Club
• Old St. Pats Church
• Ohio State University
• The Salvation Army
• South Suburban Family Shelter Benefit
• Willow Creek Church -- Business and Professional Women's Group

• Boise State University
• Kansas State University - Family and Consumer Science Agents
• Medical School of the University of Chicago
• North Park College
• Oklahoma State University
• Ohio Department of Education
• Ohio State University Extension
• OVA-PAVE, Ohio Department of Education
• Penn State University - Continuing and Distance Education
• Seattle Pacific University
• Southern Methodist University
• University of Arizona Panhellenic
• University of Iowa Hospitals and Clinics
• University of Utah Hospitals

• ADP Travel
• Ameriking (Burger King)
• Bachrach Clothing
• Chick-Fil-A
• Domino's Pizza
• Family Christian Stores
• GAP Canada
• Great Clips for Hair
• Kentucky Fried Chicken
• Kroger Company
• Regency Square Shopping Center
• RPM Pizza
• The Limited Credit Services

To book Barbara, call Jackee @ 859-971-1160 or email jackee@topspeakers.com

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